Acknowledging when someone has gone above and beyond

I have been meaning to write to you for a while now.... but have unfortunately only just got round to it.

I was very pleased to see that you took what happened with my case so seriously and was impressed with the way you dealt with the situation.

I find that we as a modern society are increasingly very good at criticising and complaining when things are not as we would expect ... but are less good at acknowledging when someone has gone above and beyond, and done an excellent job - and that is why I am writing this letter.

I was very grateful for your unexpected correspondence and feel that it has gone a long way towards restoring my confidence in the brand you represent. 

So thank you very much for your letter.

Yours sincerely,


Date: 8/11/2018 8:14:49 AM by Gordon Way
In: Testimonials |

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